Ultimatum Given to Cellular Company
THE 48-hour ultimatum given by the Communications
Authority of Zambia (CAZ) to Zain
Zambia to resolve cellular phone network problems is welcome.
two-day time frame in which the cellular phone company is required to put its
house in order should be a wake-up call to all other utilities and services
Every service that is provided to the end user,as is the case
withphysical goods, comes at a price which the end user is obliged to pay for.
In other words, it is a commercia ltransaction in which money is exchanged for
the services rendered.
This implicitly infers contractual obligations on
Wheresuch a service is of such poor quality that the end
use rhas partial or no access at all,it becomes an abrogation of the contractual
terms under which the service is bought.
Abrogation of contractual terms
in any commercial undertaking is a serious breach which can result instiff
penalties. As a means of communication,thecellular phone has become a vital
accessory for business.
Failure or difficulty to communicate at an
appropriate time can result in huge losses through loss of business.
isone of the reasons why, whenever there is any undertaking to provide a
service, due diligence should be taken to ensure that the optimum standard of
that service is provided.
There are also other inconveniences suffered by
subscribers outside the business realm when they fail to communicate effectively
and on time.
Zambians should not be denied the efficient international
class service which is accessible to millions of other users of communication
Evenwithin the continent, certain segments of the
communications market are enjoying high quality service.
The urgency to
provide effective infrastructure in all sectors of the economy has assumed added
impetus when Zambia and other regional states position themselves to integrate
trade commerce at the continental level.
This requires that on the
technological level, Zambia moves in tandem with the rest of the
The cellular phone provider knows the problem that has been
causing network failure.
It is incumbent upon them to go to the root of
the problem and ensure that the glitches are resolved once and for
This is essentially what the CAZ is asking Zain Zambia to do, and in
the normal run of commercial business anywhere, this is the standard
In the same vein, CAZ could take another look at the nature of
penalties that are applicable currently to any defaulting party.
theseappear not to bea sufficient deterrent, it would be a good ideafor the
communications authority to introduce even stiffer ones.